Instead she did nothing except to put the burden on me. In my opinion, Tiffany should have just put a gift certificate in the mail with an apology. Tiffany did not attempt to make our group whole by offering any type of reimbursement or gift certificate for a future ride. Even after explaining the situation Tiffany challenged me on the time her team arrived, the time the horses got on to the beach and the time we returned to the parking lot. When I called Tiffany a week later to let her know our disappointment she was surprised as her staff had not shared our experience with her. This did not happen with Tiffany or her staff. One thing I have learned in life is that one needs to make the customer feel like they are the only customer and that they are a valued customer. We had a 40 minute beach ride? The most annoying part of the experience was the focus of Tiffany and her team on getting to the next event rather than focusing on the one they were working with us! Again the beauty of digital photography, our friend captured a photo of us exiting the beach at 1:17PM. We paid for an hour beach ride and they were more intent on getting to their next venue than to satisfy their commitment to our group of five riders. I immediately let Stephanie and the gentleman with her know that we were not happy. I again stopped Stephanie and asked why we could not have a photo on the beach and she indicated that the ride was over and they needed to get to the next event. ![]() Stephanie ignored the request and brought us back into the parking lot. Our 6th friend was prepared to take the photo. During the ride back I let Stephanie know that we wanted a group photo on the beach with each of us on the horses. Stephanie was very sweet but turned us around and headed back to the parking lot. I tried to explain that I wanted the horses to go past my home in OOB and that I had mentioned this to Tiffany. I questioned why we were returning so soon and Stephanie said that we needed to get back so they could get to their next event. When we reached the first high-rise condo’s Stephanie turned us around to return to the parking lot. We had lots of laughs while Stephanie led way. The horses were enjoyed he beach and riding in a line and even riding side by side. We were riding through the parking lot onto the beach at 12:37PM all five of us very excited and happy for our adventure. It is all about creating memories and documenting our experiences since we have all been friends since we were 13. While this was going on, our sixth friend was snapping photos each of us. Stephanie our guide & her helper were very nice, helped us onto our horses’, showed us how to hold the reigns and direct the horses. They opened the gate for the horses to disembark at 12:17PM. Now here is the beauty of digital photography…. They were definitely well seasoned for inexperienced riders. The horses were calm and not skittish in any way. The horses looked well nourished and groomed. When her team did arrive they were very cheerful and upbeat and got to work quickly to saddle up the horses and have us sign the wavers etc. She was surprised her team had not arrived. We were waiting in the parking lot in Scarborough. At Noon time I phoned Tiffany to ask where the horses were. A chilly windy but beautiful day for a beach ride in Maine!Īt 11:45AM there were no horses. Well we are all professional well traveled business women in our early 50’s and we follow directions and we were there at the Scarborough parking lot ten min’s early very excited for another “bucket list” activity. ![]() Kristen one of the five riders called Tiffany and confirmed the time and also was told “11:45AM sharp”. “ On Friday Oct 25th I had a call from Tiffany confirming the ride on Saturday an the “11:45AM sharp” start time. The second change in time came with “be there at 11:45AM sharp because we have another event later in the afternoon that we need the horses for. Tiffany called twice thereafter asking to change the time of the ride and I agreed we were very flexible. The ride was originally scheduled for 11am Saturday Oct 26th because low tide was 10:44am. Perhaps I was not clear that I wanted the ride to go that far but it did not. During each call I mentioned that I lived in Old Orchard Beach and asked if the ride went down to OOB. I booked a “girls weekend” 1 hour beach ride for 5 riders one month in advance with Tiffany at Carousel Horse Farm.
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